AI + IT = The New Business Blueprint

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research this about 86 % of staff members are using chat GPT without telling their bosses

now, right?

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It's already happening.

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So what we want to do is kind of remove the taboo of that and just kind of educate the

public educate business owners and let them know it's okay to use AI you just have to be

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AI prepared right if with it with the right set of education and a little bit of research,

you can do it right you can implement it for everybody.

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Welcome to the Las Vegas IT podcast.

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And today I have the pleasure of speaking to Jaime.

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This is the second time on the show.

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We're super excited to have him back.

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How are you doing today?

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Doing well, doing well.

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Thanks for having me again.

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I'm excited.

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Yes, and could you just just in case our audience possibly didn't catch your last time you

were on our podcast you just share with us a little bit of who you are

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Yeah, so my name is Jaime.

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I'm with ASIT.

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I'm an IT consultant.

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I've been in the industry for 15 years now.

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So I have expertise in monitoring security, cybersecurity, and now AI, right?

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We're diving into AI.

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So we're excited about that as well.

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and AI has been a huge turning topic the last few months, in the last six months.

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Yeah, it's been an exciting topic that a lot of people are very excited about.

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But I would just love to kind of get to know like what sparked you, you know, your

interest in AI and its potential impact on AI to you.

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I think just having an impact in society in general, right?

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I mean, there's so much of the unknown that's happening.

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And I know there's a little bit of, I guess, caution with this, but there's also this

excitement with like the potential, right?

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We think about back in the industrial age, right?

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Like how that revolutionized the society and like the jobs we had, it's gonna be similar

thing here where, yes, I don't know that it necessarily would get rid of jobs, but it'll

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definitely create more.

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And so...

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Being in the tech space, mean, that's revolutionary for us and I'm excited what's going to

come from that.

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Yes, a lot of great stuff and a lot of things that people are currently thinking about.

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And I know you currently have an upcoming AI event.

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What makes this different from other tech gatherings that are out there?

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What comes to mind immediately is this is not a one-off, essentially.

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We've decided to make it into a series, in a continued series of events.

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So as we go and present events, we pretty much do our research and present topics on

technologies that are emerging, new features with existing tools as well, like ChatGPT,

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like Gamma.

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And so as we go, the event evolves as well, along with the industry as well.

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So that way we can...

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actually inform the public, inform business owners, hey, this is the new and greatest and

the latest and greatest.

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And from there, we just keep going essentially.

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So it's never the same.

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So I would say that's what distinguishes us.

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It's a series of events.

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And a lot of us possibly have heard of ChatGT.

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One note maybe someone's not heard of.

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said gamma.

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Exactly what is that?

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Gamma is essentially like PowerPoint on steroids.

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So like you can give it a topic, you can say, hey, make me a presentation about, I don't

know, fishing.

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And then it'll spit out like 16 slides here and it'll do it very quickly and it'll bullet

point it for you.

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So it does the design.

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PowerPoint Co-Pilot does do this if you pay for the extra feature, but if you go to Gamma,

it can do it as well.

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And it seems a little more sophisticated.

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and a little more well designed, in my opinion.

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on it.

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Now that's great to know because I know when you do go to chat GBT a lot of times what

I've found is that you know something looks kind of odd.

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You gotta choose the right technology for the right job.

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That's true.

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And then when it comes to this event that you guys are currently hosting, how are you

structuring the event to support collaboration between IT professionals and business

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leaders?

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So we want to make sure that somebody comes away from this with some value, right?

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So what we're going to be talking about specifically in this event is how AI is changing

the culture of business, right?

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Like what you can do to prepare for it and what you should be doing already.

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So basically we say, hey, these are the new technologies.

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This is what you could potentially use.

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This is how you prepare for that.

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This is how it's going to be changing certain things.

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We're more mindful of the businesses, not just in IT, just in general how these things

work, but because we are in IT, it's going to make it easier for us to disseminate that

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information to the public.

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Got it.

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What type of business should attend this event?

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I mean, if you use AI, mean, independent contractors, if you have staff members that

you're managing, or if you're just making phone calls all day, you you're working for

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yourself and then you need to save some time, you need to know how to do that, it's a

great event for us.

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mean, I don't think it's limited to anybody.

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Last event, we had doctors, we had contractors, we had construction, we had designers, we

had marketing, we had the whole gamma really.

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It's for pretty much anyone that is going to use AI, which is pretty cool.

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think this limited to anybody.

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mean, at this point, even if like you're a solopreneur or you're like a staff of, you

know, a hundred people, then you will definitely benefit from this.

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Now, that's very important to know.

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And then in your view, what's the most underrated opportunities businesses are least

missing when it comes to AI?

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time savings and efficiency like right off the bat.

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mean, AI as it stands right now, it's like at its infancy.

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So right now it's just removing the manual tasks from us safely that it can do where it

can just say, hey, capture these notes or write this out for me, for example, create a

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slight PowerPoint deck, right?

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And that's very time consuming.

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you know that you've done a PowerPoint before in the past, everybody has, and it could

take anywhere from three to

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five hours depending, right?

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And so with this, it'll do it in minutes.

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And so you really underestimate like how much time it actually saves you throughout the

week, especially if you're doing it constantly, right?

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For example, with me and my workflow, do, I mean, I'm more in the sales side of things

now.

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And I make phone calls to prospects where I have meetings and I tell them, hey, I'm going

to record this, right?

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And they said, okay.

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So then I record it and then it creates a summary for me and it does the bullet points.

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It does the action items, but not only that, it tells me, hey, you might've missed this,

right?

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And so.

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It makes it to where like, OK, I'm going learn from this.

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And from the next one, I'm going to implement that as well.

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So for me, it saves hours and hours, really.

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I'm used to personally as well and that's a great thing when it comes to hosting meetings.

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So I agree with you on that.

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And then what are some small risks or low risks ways a company can start using AI today?

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Well, it depends on your industry, right?

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I, for example, last time we had a doctor that was there and I presented a tool called

Plod and that Plod is a recording device that pretty much summarizes notes for you.

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And what makes this different than Zoom AI, for example, or Copilot is that it's on the

go.

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It can record your phone calls too, or you can put it in your pocket and record stuff.

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But the cool thing about it is,

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the summary when you tell it to summarize, you can tailor it to your industry.

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So for him, there was this form format type that it was called SOAP.

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And I had no idea what that was.

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I asked him live there and I said, what is this?

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And he's like, and he spat out the name and he said, this is for this.

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He's like, I'm definitely looking into that.

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So he's a concierge doctor and he implemented this tool.

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And then now it saves him so much note taking time.

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So little things like that, know, chat, GPT about

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I researched this, about 86 % of staff members are using ChatGPT without telling their

bosses now.

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It's already happening.

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So what we want to do is kind of remove the taboo of that and just kind of educate the

public, educate business owners and let them know it's okay to use AI.

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You just have to be AI prepared.

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If with the right set of education and a little bit of research, you can do it.

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You can implement it for everybody.

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And then when it comes to key leaders, know how they balance innovation with security

concerns with deploying AI tools.

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Ooh, that's a great question.

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So being in the IT space, right?

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It's all about compliance nowadays and security, and there's such a term as AI readiness,

right?

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So for example, when we onboard a client and if they want to use Co-Pilot, for example,

we're a Microsoft 365 environment.

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So Co-Pilot is the one we would use for them.

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We would tell them, hey, you need to be prepared.

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You need to be AI ready.

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What that means is pretty much got to lock down your...

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your files, you gotta give the appropriate permissions to the right staff members or the

right department.

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And you gotta make sure that no sensitive information is shared out there or it's open to

the public, right?

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Because what copilot could potentially do, for example, is you can say, hey, give me a

spreadsheet of everybody's salary, right?

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And if it's open and they can access it, it'll go and create your spreadsheet of that,

right?

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And now you have everybody's salaries, which is a violation of the company policy.

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So you just have to be prepared, make sure that

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Documents are locked down properly or permissions are set properly and that's a journey,

right?

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And that's something that you would want to take with an IT consultant more than anything.

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Understood.

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So I'm guessing that's something that you could possibly help a business with.

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100%, 100%, that's like kind of where I'm at, right?

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That's my specialty.

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I mean, I'm have my partner talking about AI productivity and business, and then I'm gonna

dive more into the technical side of things.

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got it super important.

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And then when you how do you see AI supporting more personalized client experiences in a

business?

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Training, training, training.

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mean, AI is like an intern, right?

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If you don't train it properly, it's gonna mess up.

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So there's such a thing as AI hallucinations, right?

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Where it's gonna make mistakes and just make something up, right?

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So what we wanna do is if you have your personal tailored AI, then you wanna train it to

do certain things.

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mean, just like you can, I don't know how much experience you have with chat GPT, for

example, but you can train it to interact with you.

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right, especially if you tell it, remember that I, et cetera, et cetera, it'll remember

for you.

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Hey, please call me, you know, remember that I have a dog named Nico and it remembers.

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And so you just have to train it appropriately and it takes a little bit of time.

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And, you know, there are companies that are like major enterprise out there that are

actually creating their own chat agents, right?

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Their own AI agents, I should say.

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And you just train it to be like, to be like you, have a colleague, for example, that what

they do is

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They create agents for the companies and they call it a digital twin.

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And so what that does, it copies your image and the way you speak and your intonation and

all these things.

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And then it can attend Zoom meetings for you.

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And it can make decisions based on your criteria and how you think.

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But that all requires training.

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So I would say if it's more of a personalized thing, it's just, you just got to spend the

time.

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Got it.

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And so some of the ways that you're going to train is by telling chat GBT or whatever

system that you're currently using is to remember what you that particular thing.

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Yeah, I'll tell you, I'll give you an example, right?

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When I interact with Chachi BT, like I told it, hey, I have another AI event coming up on

the 30th.

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Please remember this.

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Also remember that I'm an IT consultant.

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And so when I ask you questions, I don't need to explain as much later because it'll spit

out exactly relevant to my industry, whatever answer it needs, right?

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So that's just an example of it.

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I like that example as well.

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I'm on the incident as well.

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And then when it comes to what advice do you give, do you have for IT managers trying to

get buy-in from leadership on AI incentives?

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Well, it depends on like who you're talking to, right?

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If you're talking to a CFO, then you know, they're just gonna look at numbers and they're

gonna say, well, like how much does it cost?

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What are the risks?

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And so more than anything, just doing your own research, making sure that you have the

right tool picked for your environment is what's gonna make the difference.

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And also if it's gonna be cost effective, you're not, obviously you gotta pay for the

tool, whatever you're gonna use at a business level, but is it gonna save you time and

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money in the long run, right?

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So you gotta create a big picture, right?

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A lot of the times as this IT, we kinda just look at the problem in front of us, right?

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Cause we gotta fix it.

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And so we kinda just focus in on that.

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But a good IT consultant can look further down the road, like two, three, five years

ahead.

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And so that's kinda what you wanna come in with a plan and say, lay it out.

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Like if we implement this now, it'll cost us X amount of money, but in the long run, it

could save us this.

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We don't have to hire as many staff members for X, and Z.

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That's an example of it.

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Understood.

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So come in prepared.

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Yeah, come in prepared.

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Yeah, that's a short answer.

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And then are there any industries that you believe that are lagging behind in AI adoption,

but have the most to gain?

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I think, obviously I'm not in every industry, but like one thing I have observed is with

POS systems, for example, I attended a conference last year not too long ago where it was

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just POS system resellers.

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And so they were just starting to implement AI into their systems.

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And so, these are the little machines that take your card information, right?

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And so now,

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they're implementing AI slowly, but they're getting there and they're actually

implementing it to where it can spit out metrics and information and send it back to the

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owner of the shop if they want to and like a nice little dashboard.

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But they could use with a little more technology.

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feel like just learning from them and seeing like who they sell to, right?

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Cause they're a B2C, they're a business to customer facing.

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As an IT usually you're just B2B, a business to business.

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so seeing that, okay, the customer is the one that

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will benefit the most out of this, but also the business as well, right?

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Where you can have all these metrics, now you have data because data is king, right?

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When it comes to technology, data is king.

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So you say, hey, I'm not selling as much at this store than this location, why is that?

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And then AI can put it in a nice little spreadsheet for you.

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They can also combine systems like with your surveillance and all this, so it can talk to

each other, so you don't have to be constantly monitoring, switching back and forth as

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well.

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Got it.

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That makes life a whole lot easier.

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yeah.

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I'm sure.

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And then when it comes to like what role will ethical AI play in the future of IT

infrastructure and decision making?

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Hmm, that's the big question, right?

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That's the big question in AI, right?

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Like what is ethical, what is not ethical?

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And I think there's a argument for, well, the people that are coding it are the ones that

dictate what's ethical and what's not ethical, right?

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So then you have that, but you know, the way that AI works, especially for a chat GPT,

I'll give you an example.

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Okay, let me draw an analogy here.

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I don't know if they fixed this bug or not, but.

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Chad GPT used to have this bug where you could tell it, make me a design with a watch,

right?

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Like with a watch and then draw me a picture of a watch in it.

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And it always drew a picture and the time was always 10, 10.

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And couldn't figure out why, right?

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And then they figured, it's pulling images from the internet.

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And most of the images from the internet say 10, 10 because that's the most visually

appealing for an analog watch.

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So any...

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like watch design that it makes, it'll make it with a 1010.

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So AI can only reference that which lives out there already, right?

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So while we can code it to be ethical and do certain things, it will also pull resources

on its own from what's already out there, right?

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And if that's not properly monitored, locked down, it could go one way or the other.

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Let's just say that, right?

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That's just my opinion on it.

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And I think we're keeping a close eye on it, right?

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Not me personally, but you know the people that are actually designing these things, they

keep a close eye because yeah, they know it's very powerful and you know ethics is a it's

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a big big thing.

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Got it.

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I mean, I didn't know that.

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I didn't know the whole watch thing.

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was pretty cool.

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Fun fact too, when Catch EDP first came out, it was so powerful, they had to nerf it.

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We call that in the technology word, nerfing means make it less powerful.

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So they had to nerf it because people were going and asking it, hey, how do you rob a bank

and get away with it?

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And it was actually giving them the answer.

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So it had to be nerfed so that it wouldn't do that.

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So it would be like, I can't answer that, right?

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But it had to be programmed to do that.

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But like, you know,

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being a tool, it'll just be like, let me just go find the answer to this and like give you

the information, right?

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Because it doesn't know ethics.

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Now it has to learn these things.

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got it.

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That totally makes sense.

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And then when it comes to your recommendations, how do you recommend businesses to measure

that ROI of AI adoption?

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I think, like I said, at first it's gonna be like the minor tasks that it's gonna be time

saving.

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So just measure it by time saving, right?

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I mean, if you want numbers, measure it by like hourly rate, right?

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How long will it take me to do this and how much do I pay myself or do I pay my staff

member to do it versus how long it's gonna take AI to do it, right?

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For example, taking notes as a salesperson in the industry, you could spend anywhere.

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from four to five hours just taking notes and the other half just taking phone calls and

actually recording these things, right?

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As they go or you're not fully present because you're actually taking notes while

listening to the client as well.

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So that's just one example of it.

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Like just divided by your hourly rate.

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I mean, I'm good on numbers, right?

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I love math.

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I mean, math is my second language and I have a background in civil engineering.

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So I speak math and know, data doesn't lie, right?

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You can break it down, Excel sheets and just put it like, okay, like it's gonna cost

Shatoya, you know, six hours to, you know, do this, this project, right?

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And how much time is she gonna save if she implements the tools versus how much does it

cost us a month, right?

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: 00:18:43

And I think you'll see the benefits that way.

279

: 00:18:45

I mean, just starting with the basics is really like the way to go for me.

280

: 00:18:51

I do actually like that and it's really true as you said data don't lie.

281

: 00:18:57

it comes to, how has the Las Vegas tech scene evolved recently when it comes to embracing

AI?

282

: 00:19:07

I think as far as the tech scene goes in our industry especially, everybody's embraced it

from what I've gathered.

283

: 00:19:14

I haven't had many people reject it.

284

: 00:19:15

It's more so the people that are not understanding of what's happening and like they can

be very fear-based, right?

285

: 00:19:24

Our first event that we did with AI where I was introducing ChatGPT and I was showing

people how to prompt properly.

286

: 00:19:30

At the end, we had a panel discussion and I said, hey, raise of hands, how many people are

afraid of this technology?

287

: 00:19:37

And there was about 50 people in the room and I think maybe six, seven raised their hand,

right?

288

: 00:19:42

And so it was more on the consumer side that we saw that, you know, being a little

rejected, but they showed up, right?

289

: 00:19:49

And I think that's what it comes down to, just being educated on what these things can do

for you.

290

: 00:19:54

And yes, I mean, obviously being mindful of what it, you know, what the dangers of it is

as well, right?

291

: 00:19:59

Or what to be cautious about, let's just say.

292

: 00:20:01

As it stands right now, I don't think

293

: 00:20:05

It can be super dangerous.

294

: 00:20:07

I think it's just very helpful at this stage.

295

: 00:20:09

We'll see how it evolves though.

296

: 00:20:12

That is true.

297

: 00:20:13

You'll see how it evolves.

298

: 00:20:16

I'm personally excited about everything that's coming.

299

: 00:20:19

I know in the past, as you said, just like when the computers came out, people just didn't

know.

300

: 00:20:28

Mm-hmm.

301

: 00:20:30

Yeah, 100%.

302

: 00:20:32

And then when it comes to what excites you most about the future of AI and local

government or public infrastructure.

303

: 00:20:42

Hmm, you know what would excite me more if they actually implemented it.

304

: 00:20:47

I know that that's, know, government deals with sensitive information.

305

: 00:20:51

So they're slow to adopt.

306

: 00:20:52

Right.

307

: 00:20:53

And it's like, you know, we have a saying in technologies like governments allergic to

tech.

308

: 00:20:58

Right.

309

: 00:20:58

I mean, have you been to the public website lately for Las Vegas and like the sewer

system, for example, it takes a while.

310

: 00:21:05

Right.

311

: 00:21:05

Plus you got to raise the money.

312

: 00:21:07

And I think once they do adopt

313

: 00:21:10

It'll change the game for sure and it will see a lot better design, a lot more

functionality.

314

: 00:21:15

But I don't think they're there yet, right?

315

: 00:21:17

I think we're still gonna wait a little bit longer, which they should, you I mean,

obviously innovators take risk and sometimes the risks don't pan out.

316

: 00:21:25

But with government, you wanna be safe because you're dealing with people's lives too.

317

: 00:21:30

I get it.

318

: 00:21:31

Super important.

319

: 00:21:33

And then when it comes to the tools, what tools or you did mention a couple of tools, but

what tools or platforms would you recommend to businesses that are just starting the AI

320

: 00:21:44

journey?

321

: 00:21:45

Ooh, Chachi PT, like I said, Gamma is another one.

322

: 00:21:48

There's a one called Napkin, right?

323

: 00:21:51

Napkin does infographics.

324

: 00:21:52

So if you're just starting out, like for example, with your business and you did create

some images, right?

325

: 00:21:56

You can use Canva or you can use Napkin and it creates infographics with like brochures,

nice and neat with little pictures and everything.

326

: 00:22:04

It's quite cool.

327

: 00:22:04

That was also presented in one of our last events.

328

: 00:22:07

And so I didn't know about that one.

329

: 00:22:09

My partner Ronan was the one that showed it.

330

: 00:22:11

And I was like, wow, that's really cool.

331

: 00:22:12

And people were taking pictures and taking notes because that's like really time saver.

332

: 00:22:17

Another one, if you're into marketing, I would imagine Heygen is a good one.

333

: 00:22:21

Heygen is like one where you record yourself and it like learns from you and then you can

create vlogs and little marketing videos, short clips of you, and then it'll do it for you

334

: 00:22:31

without you doing it.

335

: 00:22:32

You just tell it, hey, I want a marketing on, you know, podcasting, right?

336

: 00:22:36

Or marketing IT and then it talks like it's you.

337

: 00:22:39

So.

338

: 00:22:40

That's probably one that I'm going to be showcasing at the event as well.

339

: 00:22:43

So, you know, look out for that.

340

: 00:22:45

And we hope to see you there as well.

341

: 00:22:47

I would love to be there this time.

342

: 00:22:52

Yes.

343

: 00:22:53

That does excite me.

344

: 00:22:54

Like every time I go on this podcast, I learned something new.

345

: 00:22:57

And there's tools that you've mentioned today I've actually never heard of.

346

: 00:23:00

So thank you.

347

: 00:23:02

When it comes to if you could predict one major shift in IT business strategies over the

next five years, what would it be?

348

: 00:23:11

I think we as IT professionals are not going to be as hands-on.

349

: 00:23:16

I think we're going to shift into more of a compliance and consultancy type of industry

where AI, yes, it's going to take care of a lot of little things, right?

350

: 00:23:26

I mean, especially with the new generation, And Gen Z is entering the workforce now and

I'm a millennial myself.

351

: 00:23:32

And so we still have a lot of clients that, you know, are either Gen Xers or, you know, I

guess what's the other generation.

352

: 00:23:41

I don't know, they call them boomers.

353

: 00:23:42

I don't want to be disrespectful.

354

: 00:23:45

So we have a lot of people that are, you know, are in charge of this, but now there's

going to move over to Gen Xers and millennials, right?

355

: 00:23:52

And now the Gen Z is entering the workforce, which are, they're born with technology,

right?

356

: 00:23:56

A lot of them don't even know what a CD is.

357

: 00:23:58

And so I think what it's going to do is we're going to be more consultant based.

358

: 00:24:03

We're going to talk more about compliance.

359

: 00:24:04

Like, Hey, as your business grows this, in this industry, you need to follow these rules.

360

: 00:24:09

These are the guidelines to do.

361

: 00:24:10

and we're going to become more of auditors in that space and less more of like

troubleshooting, fix your printer because a lot of these tools are going to be either

362

: 00:24:18

simplified or they're just going to do it themselves.

363

: 00:24:20

That's my prediction on it.

364

: 00:24:22

No, and I totally agree with you.

365

: 00:24:25

Yeah.

366

: 00:24:26

You talk about, you know, people, new people are the younger generation.

367

: 00:24:30

I'm also the same.

368

: 00:24:32

I'm sure the same age range that you are.

369

: 00:24:35

But you know, as they come into the workforce, you know, things do change, which is

awesome.

370

: 00:24:40

I mean, I would love to hear a little bit more about your event.

371

: 00:24:42

If you could share with us the location, the dates.

372

: 00:24:45

I'd really love to hear about that.

373

: 00:24:46

Yes, so it's called AI powered by humans and we have a theme from Flintstones to Jetsons

this time around.

374

: 00:24:54

It's going to be located at the Uncommons and the Assembly.

375

: 00:24:57

It's going to be on April 30th at 1130 AM and so we're going to come.

376

: 00:25:02

People are going to network.

377

: 00:25:03

We're going to provide lunch for you and then at the end we're going to have some

questions.

378

: 00:25:07

Plus you're going to learn a lot of cool stuff as well with with AI.

379

: 00:25:10

You can also find us at at AI powered by humans on Instagram and.

380

: 00:25:15

Also, if you find me on LinkedIn as well, Jaime Leon Jr.

381

: 00:25:19

And we can connect that way as well.

382

: 00:25:21

and we'll be sure to put that in the link in the description.

383

: 00:25:24

I mean, what's the cost of the event?

384

: 00:25:27

Right now, if you pre-register, it's only $10, right?

385

: 00:25:30

As we get closer to the date, like a week ahead or a week to the event, it's gonna raise

up to $25, I believe.

386

: 00:25:38

Yeah, Yeah, super.

387

: 00:25:42

mean, you know, the point is here is not necessarily to make money, it's more to inform

the public and let them know that, hey, this is here now, whether we like it or not, it's

388

: 00:25:52

what's happening.

389

: 00:25:53

And so you might as well get educated, right?

390

: 00:25:55

And it's good exposure for everybody and networking and just a great time, know, and like

a reason to get out of work on the middle of the week as well.

391

: 00:26:05

Very true.

392

: 00:26:08

Before we leave, is there anything else you'd to add?

393

: 00:26:12

Well, thank you for having me.

394

: 00:26:13

appreciate you.

395

: 00:26:14

I appreciate you reaching out and like I hope to see everybody there.

396

: 00:26:18

You know, like I said, it's going to be a great time.

397

: 00:26:20

The location is a great place, right?

398

: 00:26:22

Right.

399

: 00:26:22

Central place right off of the two fifteen on the southwest area next to the Durango

Casino.

400

: 00:26:27

So come have some fun.

401

: 00:26:29

Enjoy having information, you know, gathered and, you know, gather with your peers as well

and spread the word.

402

: 00:26:36

Yes.

403

: 00:26:36

Awesome.

404

: 00:26:37

Thank you so much, Carmen.

405

: 00:26:38

Have a good day.

406

: 00:26:39

Thank you.